Shipping Times
You can see the estimated arrival dates of your order during
checkout.
To calculate the estimated arrival dates, we add the time it takes
to process your order before it ships plus the time it takes to arrive
at your shipping address after it leaves our warehouse.
We're sorry, at this time we cannot provide tracking information
for international shipments.
Please Note:
Black Star Cinema does its best to ensure your delivery arrives on time.
However, delivery dates are not guaranteed, and your order may arrive
after the estimated arrival date for various reasons, including
unforeseen delays.
For example, your order may arrive after the estimated arrival date
you see in checkout for any of the following reasons:
- Order contains items with longer than 2 day processing
time
- Large orders that have more than
10 items may require longer
processing time
- Delivery is to a P.O. Box or APO/FPO address
- Delivery is outside the 48 continental United States
- Delays for Canada and International orders due to customs
clearance
- Delays due to problems with credit card authorization and
verification
Shipping Methods
Black Star Cinema offers the
following shipping methods to choose from. You will
see which shipping methods are available for your shipping address
during checkout.
Depending on where your order is shipped, the following shipping
methods may be available:
| Standard |
Usually arrives in 4 - 6
business days |
| Canada |
Usually arrives in 11 - 15
business days |
| International |
Usually arrives in 11 - 15
business days |
Large orders that contain more than
10 items that may require longer processing times will arrive the next
business day after they are processed and shipped.
Shipping Costs
We calculate shipping cost for each shipping method based on the
type and quantity of items in your order.
You will see the shipping and handling charges in the cart and
checkout. In general, shipping and handling charges are as follows:
| Under $15 |
2.95 |
| Under $25 |
4.95 |
| $25 and Over |
FREE |
Canada & International Orders
Black Star Cinema does offer shipping to Canada and other countries outside
the U.S. However, you may be subject to import duties and taxes, which
are levied once the package reaches your country. Additional charges
for customs clearance are the responsibility of the recipient. Customs
policies vary widely from country to country; please contact your
local customs office for further information. Additionally, when
ordering from Black Star Cinema, you are considered the importer of record
and must comply with all laws and regulations of the country in which
you are receiving the goods.
Multiple Shipments
The items in your order may arrive in different shipments.
Depending on the type, quantity and weight of items in your order, we
may pack and ship them in different packages to ensure that they
arrive on time and undamaged. Most packages are trackable via the
carriers' websites.
Returns & Exchanges
Black Star Cinema offers a 30-day money back guarantee on all products.
If you would like to return or exchange an item, please contact
us to fill out a request form, and we will send you instructions on how to send the item(s) back. Shipping charges
are not refundable.
Defective CDs will be exchanged for the same CD title.
